Last Updated: December 2024

At EnglishMY, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our English language learning services in Malaysia.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our English courses
• Fill out contact forms or inquiry forms
• Subscribe to our newsletters or marketing communications
• Participate in surveys or feedback forms
• Create an account on our website
• Interact with our customer service team

This information may include:

• Full name and contact details (email, phone number, address)
• Date of birth and nationality
• Educational background and English proficiency level
• Payment information and billing details
• Emergency contact information
• Passport or identification document details (for visa purposes)

Technical Information

When you visit our website, we automatically collect certain technical information:

• IP address and location data
• Browser type and version
• Operating system and device information
• Website usage data and navigation patterns
• Cookies and similar tracking technologies
• Referral sources and search terms

How We Use Your Information

We use the collected information for the following purposes:

Educational Services

• Process course registrations and manage student records
• Provide English language instruction and educational materials
• Assess student progress and provide personalized feedback
• Issue certificates and academic transcripts
• Facilitate IELTS and other English proficiency test preparations

Communication and Support

• Respond to inquiries and provide customer support
• Send important updates about courses and schedules
• Provide information about new programs and services
• Conduct satisfaction surveys and gather feedback

Website Improvement

• Analyze website usage to improve user experience
• Customize content based on user preferences
• Ensure website security and prevent fraud
• Troubleshoot technical issues and optimize performance

Legal and Compliance

• Comply with Malaysian education regulations
• Meet visa and immigration requirements for international students
• Maintain accurate financial and tax records
• Respond to legal requests and protect our rights

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and financial transactions
• Website hosting and technical maintenance
• Email marketing and communication services
• Student information management systems
• Background checks and verification services

Educational Partners

For students pursuing academic pathways, we may share relevant information with:

• Universities and educational institutions in Malaysia
• IELTS and other English proficiency testing organizations
• Academic credential evaluation services
• Student housing and accommodation providers

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes and government requests
• Enforce our terms and conditions
• Protect the safety and security of our students and staff
• Prevent fraud or other illegal activities

Data Security

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• SSL encryption for all data transmissions
• Secure servers with regular security updates
• Firewall protection and intrusion detection systems
• Regular security audits and vulnerability assessments
• Access controls and user authentication protocols

Administrative Safeguards

• Staff training on data protection and privacy practices
• Limited access to personal information on a need-to-know basis
• Regular review and update of privacy policies and procedures
• Incident response plan for data breaches
• Secure disposal of personal information when no longer needed

Your Rights and Choices

Under Malaysian data protection laws, you have the following rights regarding your personal information:

Access and Correction

• Request access to your personal information we hold
• Update or correct inaccurate or incomplete information
• Receive a copy of your personal data in a portable format

Consent Management

• Withdraw consent for marketing communications at any time
• Opt-out of non-essential data collection and processing
• Manage cookie preferences through your browser settings

Deletion and Restriction

• Request deletion of your personal information (subject to legal requirements)
• Restrict processing of your data in certain circumstances
• Object to processing based on legitimate interests

To exercise these rights, please contact us using the information provided in the "Contact Information" section below.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience:

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. Most browsers allow you to:

• View and delete cookies
• Block cookies from specific websites
• Block all cookies
• Delete all cookies when closing the browser

Data Retention

We retain your personal information for as long as necessary to:

• Provide educational services and support
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain academic records as required by Malaysian education authorities

Generally, we retain:

• Student Records: 7 years after course completion
• Financial Records: 7 years as required by Malaysian tax law
• Marketing Data: Until you unsubscribe or withdraw consent
• Website Analytics: 2 years for performance analysis

International Data Transfers

As an educational institution serving international students, we may transfer your personal information outside Malaysia when:

• Facilitating university applications in other countries
• Using cloud-based services hosted internationally
• Communicating with international education partners
• Providing support to students returning to their home countries

When transferring data internationally, we ensure adequate protection through:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Appropriate technical and organizational measures
• Your explicit consent where required

Children's Privacy

Our services are primarily designed for adults and students aged 16 and above. For students under 18, we:

• Obtain parental or guardian consent before collecting personal information
• Limit data collection to what is necessary for educational purposes
• Provide enhanced protection for minors' personal information
• Allow parents/guardians to review and control their child's information

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you by email if you have provided your email address
• Obtain new consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days of receipt. For urgent matters related to data breaches or security concerns, please contact us immediately by phone.

This Privacy Policy is governed by Malaysian law and is available in English and Bahasa Malaysia. In case of any discrepancy between versions, the English version shall prevail.